We have collated a list of our customers most popular requests. If you can't find what you're looking for please get in touch with us

Frequently Asked Questions

General

Email us at support@ackleyfaucets.com, or talk to us directly on the website chat

We get back to all emails and website chat messages within 24hrs (Monday-Friday). At extremely busy times we may take a little longer. When getting in touch please provide as much detail as possible in your request.

Orders & Payments

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We accept all major credit cards (VISA, Mastercard, AMEX, Discover, Diners Club, & Maestro). We also accept payment via PayPal, Apple Pay, Google Pay, & Shop Pay.

Ackley Faucets is committed to the protection of your personal information whilst providing you with the most secure online experience possible. So we use industry standard encryption and password protection technologies with SSL (Secure Socket Layer). Sensitive information including any type of payment information is not stored on our servers.

Please contact us as soon as possible as all orders are processed and shipped within 1-3 days. We can't guarantee that we can change any incorrect details after 24hrs of the order being placed.

You need to be in touch within 24hrs to cancel an order. Please note that any orders that have already been packed or shipped cannot be cancelled. Once orders are shipped we cannot make changes to delivery address, or make any product changes.

Shipping

Yes. We currently ship to over 200 countries worldwide. However, there are some locations we are unable to ship due to covid-19 restrictions. This list of countries is constantly changing and if you place an order from one of those countries we will let you know before your order is processed and a refund will be promptly issued.

All orders are processed and shipped within 1-3 business days of your order being placed.

Your shipment will arrive between 7-14 days after the date of shipment, depending on the current availability of carriers and warehouse stock locations. Our warehouses are located in the United States, Poland, and China

Shipment delays may occur if the shipment requires customs clearance or inspection in your country, or if there are transportation delays caused by the carrier service.

COVID-19: Delays may occur due to the current health emergency situation.

Yes, once your order has been shipped you will receive a tracking code. If you haven't received a tracking code within 5 days of your order being placed, please get in touch

Returns

We have a 30 day returns policy. For more information please read our full refund policy

Please refer to our how to- returns & refunds page for full instructions